Privacy Policy

1.1 Information You Provide Directly

When you request a freight quote, book a shipment, or contact us, we may collect: your name, company name, email address, phone number, billing and shipping addresses, shipment details (origin, destination, weight, dimensions, cargo type), and payment information processed securely through our payment partners.

1.2 Information Collected Automatically

When you visit our website (catgoinc.com), we automatically collect certain technical information including your IP address, browser type and version, device type, operating system, pages visited, time spent on pages, referring URLs, and general geographic location (city/state level). This information is collected through cookies and similar tracking technologies.

1.3 Shipment and Operational Data

To provide our freight services, we collect and process shipment-related data including pickup and delivery locations, cargo descriptions and special handling requirements, Bill of Lading (BOL) numbers, proof of delivery (POD) documents, and GPS tracking data related to your shipments.

CATGO INC uses the information we collect for the following purposes:

Service Delivery

To process and fulfill freight orders, coordinate pickups and deliveries, provide real-time shipment tracking, generate and manage shipping documentation (BOL, POD, invoices), and communicate shipment status updates.

Business Operations

To process payments, manage customer accounts, respond to inquiries and support requests, improve our services and website functionality, comply with legal and regulatory requirements (including FMCSA, DOT regulations), and maintain safety and security standards.

Communications

To send transactional emails (booking confirmations, delivery notifications, invoices), respond to your inquiries, and with your consent, send service updates and promotional communications. You may opt out of marketing communications at any time.

Carrier Partners and Drivers

To execute your shipments, we share necessary shipment details (pickup/delivery addresses, cargo information, special instructions) with our employed drivers and authorized carrier partners. These parties are contractually required to protect your information.

Service Providers

We work with trusted third-party vendors who assist in operating our business, including payment processors, cloud hosting providers, GPS and fleet management platforms, and customer communication tools. These providers only access your information as needed to perform services on our behalf.

Legal and Regulatory Compliance

We may disclose your information when required by law, regulation, or valid legal process (such as a court order or subpoena), or when necessary to protect the rights, property, or safety of CATGO INC, our customers, or the public. This includes sharing with the FMCSA, DOT, or other regulatory authorities as required.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

Types of Cookies We Use

Essential cookies (required for website functionality), Analytics cookies (to understand how visitors use our site), and Preference cookies (to remember your settings). We do not use advertising or third-party tracking cookies.

Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when cookies are set. Please note that disabling essential cookies may affect website functionality.

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, secure access controls and authentication, regular security assessments, and employee training on data protection practices. While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining your account, providing services, complying with legal obligations (freight and transportation records are often subject to DOT retention requirements of 3–7 years), resolving disputes, and enforcing our agreements. When information is no longer needed, we securely delete or anonymize it.

California Residents (CCPA)

Under the California Consumer Privacy Act, California residents have the right to know what personal information we collect and how it is used, request deletion of your personal information, opt out of the sale of personal information (we do not sell personal information), and not be discriminated against for exercising your privacy rights. To submit a request, contact us at hello@catgoinc.com.

All Users

Regardless of your location, you may request access to or correction of your personal information, request that we stop using your information for marketing communications, and withdraw consent where processing is based on consent. Contact us at hello@catgoinc.com to exercise any of these rights.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@catgoinc.com and we will promptly delete such information.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or with a prominent notice on our website. We encourage you to review this policy regularly.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: CATGO INC. Mailing Address: 2634 Crooked Creek Dr, Diamond Bar, CA 91765. Business Address: 151 Marcellin Dr, City of Industry, CA 91789. Email: hello@catgoinc.com | Phone: +1(951) 336-8866. We will respond to your inquiry within 30 days.